Return Policy and Warranty

Parts Orders Return Policy

Parts purchased from Euro-Parts can be returned as long as they are unused and in their original packaging. Original and return freight costs are not covered. Customers need a return authorization number from the Euro-Parts Return Department before they can return a part. Exceptions and requirements are listed below:

  • Electrical parts are non-returnable and warranty only covers material defects. All sales are final.
  • Glass has no warranty, and a credit would not be issued for the return until the glass is returned in perfect condition.
  • Items must be in original packaging and condition and all returns must be accompanied by the original receipt.
  • Euro-Parts reserves the right to refuse a part return if the part returned is damaged or used. In this case no credit will be issued.
  • The buyer will be responsible for return shipping and, at Euro-Parts discretion, a 25% restocking fee may be deducted from the original invoice amount.
  • Credits are issued by cheque or etransfer.
  • Any exceptions to the above rules must be approved by the manager.

To return an item…

If you need to return an item, call our support center and have your invoice number ready. A Return Authorization Number will be issued to you with additional instruction on returning your part(s).

If you are unsure of the parts you require please fill out our spare parts order form and one of our technicians will reach out to you as soon as possible to help make sure your purchase is exactly what you need.

Warranty on Spare Parts

Euro-Parts Canada has a warranty of 90 days on all regular part purchases. Exceptions and requirements listed below:

  • Electrical Parts are non-returnable and warranty only covers material defects.
  • Glass has no warranty, and a credit would not be issued for a return until the glass is returned in perfect condition, no credit on return freight.
  • Parts broken from use or improper installation do not qualify for replacement under warranty, only defective parts.
  • Euro-Parts may require pictures sent of the defective part before it can be replaced.
  • Euro-Parts may require the defective part be returned in order to replace the part under warranty, check with a technician if needed.
  • Any exceptions to the above rules must be approved by the manager.