SMEG Warranty Information
Euro-Parts is the only authorized SMEG parts and service provider in Canada. All warranty claims and service requests must be approved by Euro-Parts and any warranty work on the appliance must be performed by one of our trained and authorized SMEG service technicians. Local technicians are independently owned and operated and are certified by Euro-Parts for any and all warranty service.
SMEG Warranty Information
SMEG products are designed and built to the highest standards. We expect your appliances to provide many years of trouble-free enjoyment. In the event of an appliance requiring attention, each appliance is covered by a limited warranty from the date of purchase. The length of the warranty varies depending on the product.
Large appliances: Ranges, cooktops, wall ovens, hood, microwaves, compact ovens, built-in coffee machines, dishwashers, and warming drawers.
Small appliances: Mixers, blenders, handblenders, kettles, toasters, slow juicer, espresso coffee machine, drip coffee machine, and critus juicers.
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LENGTH OF WARRANTY
LARGE APPLIANCES: TWO YEAR FULL WARRANTY from original date of purchase, including parts and labour, to the first purchaser of this appliance. When the appliance is installed, operated, and maintained according to the instructions attached to or provided with the product, SMEG will pay for replacement parts and/or labour to repair defects in materials or workmanship. Service must be provided by an authorized SMEG company (unless advised otherwise). This warranty is void if the consumer attempts to repair the appliance or has someone other than an authorized person try to repair it. The sole and exclusive remedy under this warranty shall be product service and repair as provided herein. THIS GUARANTEE DOES NOT COVER COMMERCIAL USE.
LIMITED 3 – 5 YEAR WARRANTY: For the period from the third year from the date of the original purchase through the fifth year, SMEG will repair or replace (at its option) any part(s) of the sealed refrigeration system (consisting of the compressor, exposed evaporator, exposed condenser, drier, original refrigerant, and original connecting tubing) which fails in normal home use. If any new part is required, this will be supplied by SMEG free-of-charge. All other costs, including labor to repair or replace the defective part or parts, mileage, transportation, trip charges, and diagnostic charges, if required, shall be the responsibility of the owner.
SMALL APPLIANCES: ONE YEAR FULL WARRANTY from original date of purchase, including parts and labour, to the first purchaser of this appliance. When the appliance is installed, operated, and maintained according to the instructions attached to or provided with the product, SMEG will pay for replacement parts and/or labour to repair defects in materials or workmanship. Service must be provided by an authorized SMEG company (unless advised otherwise). This warranty is void if the consumer attempts to repair the appliance or has someone other than an authorized person try to repair it. The sole and exclusive remedy under this warranty shall be product service and repair as provided herein. THIS GUARANTEE DOES NOT COVER COMMERCIAL USE.
EXCEPTIONS:
SMEG WILL NOT PAY FOR THE FOLLOWING SERVICE CALLS:
1. To install or correct the installation of an appliance
2. To provide instruction on the use of an appliance.
3. To replace house fuses, re-set circuit breakers or correct house wiring.
4. To correct house plumbing.
5. To clean drains, filters or garbage disposals.
6. To repair an appliance if it fails due to misuse or abuse.
7. To repair cosmetic damage to the appliance (cracked/broken glass components, scratches to stainless steel components), unless such damage results from a defect in the workmanship or materials.
SMEG WILL NOT PAY WHEN THE FOLLOWING OCCURS:
1. Damage resulting from fires, acts of God, alteration, accident, improper installation, installation not in accordance with local building codes, or uses not approved by SMEG or the manufacturer of the appliance.
2. Pickup or delivery of major appliances requiring service. The appliances are designed to be repaired in the home. However, SMEG will not be responsible for travelling and labour costs if the customer lives in excess of 50km/30 miles, or if the travel time is in excess of 30 minutes from the nearest service center.
The consumer shall ensure that it keeps all drains clear, that it replaces all filters in accordance with the manufacturer’s specifications and ensures that all electrical wiring meets local codes and conforms to the manufacturer’s specifications. In no event will SMEG or its parents, subsidiaries or affiliates be responsible for (i) damages which are caused, in whole or in part, by the consumer’s failure to comply with the foregoing obligations, (ii) incidental, consequential, punitive, exemplary or special damages, or (iii) damages in excess of the price paid for the product for which a claim is made.
